Bank of Scotland Plc

Financial Ombudsman decision DRN-5937629 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Dec 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

it took Ms W having to bring her complaint to this service to get any sort of answerComplaint handling

the service Ms W received from Halifax regarding the issues she had could’ve been betterService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5937629.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.