ZILCH TECHNOLOGY LIMITED

Financial Ombudsman decision DRN-5936993 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Z responded and said it wasn’t able to progress a chargeback for these for Mr W as they relate to gambling.Card dispute or chargeback

While I am sympathetic to Mr W’s vulnerability and the challenges he has been facing I am not persuaded that it is Z’s fault here that the transactions went through.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974, FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5936993.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.