MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN-5936338 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

In December 2021, as he was in arrears, Moneybarn issued a default notice, and when these arrears were not cleared nor a payment plan agreed, the account was terminated in January 2022.Treatment in financial difficulty

He raised concerns that the default notice and termination notices that were issued were to the wrong address, making them invalid, and he didn’t receive them.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5936338.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.