TSB Bank plc

Financial Ombudsman decision DRN-5931611 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mr G complains that TSB Bank plc (TSB) won’t refund a transaction made on his account that he didn’t consent to.Unauthorised transaction

I can see that he specifically mentions that despite him sharing information with TSB relating to his health and the challenges he faces, TSB asked him questions which he found difficult to answer, and that it discriminated and did not show care in the way it treated him.Support for vulnerable customers

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5931611.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.