Lloyds Bank PLC

Financial Ombudsman decision DRN-5931562 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs L contacted Lloyds to dispute the payment.Card dispute or chargeback

Mrs L was also unhappy with how Lloyds had handled her complaint saying they had failed to adhere to ‘Financial Ombudsman protocols’.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5931562.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.