Lloyds Bank PLC

Financial Ombudsman decision DRN-5931281 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Lloyds stopped charging Mr L interest on his overdraft and began the account closure process.Account closed or refused

The communication should’ve been better, and Lloyds should pay £200 in distress and inconvenience to reflect the impact of this shortcoming.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5931281.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.