NewDay Ltd

Financial Ombudsman decision DRN-5930746 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr G has complained about the way NewDay Ltd trading as John Lewis Partnership Card (“NewDay”) dealt with a claim for money back in relation to a package holiday he paid for with credit it provided.Card dispute or chargeback

I understand that NewDay didn’t keep Mr G updated throughout its investigations of his claim so offered £50 compensation for this.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5930746.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.