Barclays Bank UK PLC

Financial Ombudsman decision DRN-5929795 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs A complain that Barclays Bank UK PLC unreasonably declined their application for a further advance on their mortgage.Mortgage administration

They also complain about Barclays’ handling of their complaint and its handling of their subject access request (SAR).Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5929795.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.