MONZO BANK LIMITED
Financial Ombudsman decision DRN-5929155 Upheld
Upheldoutcome, as published by the Ombudsman
£800redress stated in the decision
Wed Dec 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
It would only consider blocking or freezing a customer’s account in certain circumstances, which it didn’t consider applied here.Funds blocked or frozen
Mr C suffers from bi-polar which he’s previously made the bank aware of.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5929155.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.