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Barclays Bank UK PLC
Financial Ombudsman decision DRN-5928964 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Apr 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr M says Tesco Bank then actively tried to discourage him from making a claim under Section 75 of the Consumer Credit Act 1974 (s75) by threatening him with the costs he would incur, such as the need for an independent inspection of the car.Card dispute or chargeback
Our investigator didn’t think Tesco Bank handled Mr M’s claim fairly. He said Tesco Bank had enough information to raise a chargeback.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5928964.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.