Bank of Scotland Plc

Financial Ombudsman decision DRN-5928764 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Wed Dec 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Data and privacy

In the Ombudsman’s words

I am, satisfied, from the evidence provided by Mr B’s representative, Mr B had some vulnerabilities and suffered considerable distress and upset with significant inconvenience and disruption which took a lot of effort to resolve.Support for vulnerable customers

Mr B therefore complained the address Lloyds held for him was changed without his authority to an incorrect address. He has also complained Lloyds provided his address information to Mrs B without his consent. Mr B claims these two errors are both serious breaches of data protection legislation.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5928764.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.