HSBC UK Bank Plc
Financial Ombudsman decision DRN-5927865 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint Mr and Mrs T complain about how HSBC UK Bank Plc handled a buy to let re-mortgage application they submitted in April 2025.Mortgage administration
Mr and Mrs T have also complained that HSBC didn’t call them back when it said it would on 11 July 2025 and on 18 August 2025.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5927865.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.