TSB Bank plc

Financial Ombudsman decision DRN-5927723 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Miss C complains TSB Bank plc (“TSB”) closed her accounts without consent nor warningAccount closed or refused

Miss C adds that despite her numerous attempts by phone and letter she’s been unable to reclaim her fundsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5927723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.