Lloyds Bank PLC

Financial Ombudsman decision DRN-5925274 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri Mar 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr M asked Lloyds to raise a chargeback for the disputed amount of £1,250.58.Card dispute or chargeback

Lloyds responded by saying they had processed the chargeback correctly, but they acknowledged some of their communications had been poor and it took them a long time to issue their final response to Mr M’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5925274.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.