Bank of Scotland Plc

Financial Ombudsman decision DRN-5924727 Not upheld

Not upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Mon Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mrs J complains that Bank of Scotland plc trading as Halifax (“Halifax”) declined to reimburse funds she lost as a result of an alleged scam.APP scam refund refused

Mrs J also explained that she was vulnerable and should have her losses returned by Halifax.Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5924727.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.