Metro Bank PLC

Financial Ombudsman decision DRN-5922795 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Metro Bank’s automated system for further security checks. This resulted in Metro Bank restricting Mr P’s account to stop all his account debits and creditsFunds blocked or frozen

Metro Bank had referred incorrectly to the date Mr P initially complained and it got the amount of the credit payment wrong.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5922795.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.