FCE Bank Plc

Financial Ombudsman decision DRN-5922448 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

In this instance, I remind FCE of their responsibility to treat Mr J’s current financial circumstances with due consideration and forbearance.Treatment in financial difficulty

I’ve also concluded that FCE attempted to contact Mr J to get the car back, and that it was his responsibility to return it. So, I’m persuaded it was fair for FCE to decide that the circumstances in Mr J’s case, met the threshold to record a marker with the national fraud database.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5922448.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.