Bank of Scotland Plc

Financial Ombudsman decision DRN-5922437 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£225redress stated in the decision

Tue Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr S complains about the actions of Bank of Scotland plc trading as Halifax when he lost money to a scam.APP scam refund refused

Halifax had caused Mr S some distress when reviewing his complaint and when it invited him into the branch so that it should pay a further £225 on top of the £60 it had already offered.Complaint handling

Rules cited

Consumer Credit Act 1974, CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5922437.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.