Topaz Finance Limited

Financial Ombudsman decision DRN-5921967 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling, Support for vulnerable customers, Data and privacy

In the Ombudsman’s words

Pressure to enforce a live court appeal and no consideration of Ms C’s payment proposalsTreatment in financial difficulty

Procedural failings in complaint handling and Data Subject Access Request (DSAR) complianceComplaint handling

Mishandling of mortgage arrears and vulnerability disclosuresSupport for vulnerable customers

Unlawful data breach involving disclosure to a third partyData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5921967.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.