Barclays Bank UK PLC

Financial Ombudsman decision DRN-5921842 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Mr U complains that Barclays Bank UK PLC trading as Barclaycard didn’t do enough to stop his credit card being used for gambling transactions.Card dispute or chargeback

He said that he has a gambling addiction, and being able to make these deposits has worsened his addiction and had a serious impact on his health.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974, FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5921842.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.