Barclays Bank Plc
Financial Ombudsman decision DRN-5917432 Upheld
Upheldoutcome, as published by the Ombudsman
£5,482redress stated in the decision
Mon Feb 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
A CHAPS payment arranged by Mr A with Barclays Bank didn’t go through on the same day as it was expected to.Payment delayed or failed
Barclays was aware of the money being for a house purchase and it told Mr A the payment was guaranteed to go through.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5917432.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.