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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5915722 Not upheld
Not upheldoutcome, as published by the Ombudsman
£160redress stated in the decision
Fri Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss Y has complained about how National Westminster Bank Public Limited Company handled her request to raise a chargeback.Card dispute or chargeback
NatWest admitted it should have reopened Miss Y’s complaint.Complaint handling
Rules cited
FCA Consumer Duty (PRIN 2A), Equality Act 2010
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5915722.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.