Nationwide Building Society

Financial Ombudsman decision DRN-5914102 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Irresponsible lending

In the Ombudsman’s words

Mr C complains that Nationwide Building Society irresponsibly reinstated his overdraft after his account should’ve been closed.Account closed or refused

Mr C says Nationwide acted irresponsibly by reopening his account and reinstating a £2,000 overdraft limit, with the knowledge of his previous use of the account and without checking his credit file or employment details.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5914102.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.