Barclays Bank UK PLC

Financial Ombudsman decision DRN-5912967 Not upheld

Not upheldoutcome, as published by the Ombudsman

£7,191redress stated in the decision

Tue Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Ms F complains that Barclays Bank UK Plc has declined to refund payments that she says she didn’t make or allow anyone else to make.Unauthorised transaction

Because of her vulnerability and the above circumstances, she asked Barclays to refund the disputed transactions.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5912967.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.