MONZO BANK LIMITED
Financial Ombudsman decision DRN-5910852 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Mar 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Data and privacy
In the Ombudsman’s words
Monzo didn’t act fairly when it closed the account immediately.Account closed or refused
There were delays in the processing of Ms M’s DSAR request.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5910852.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.