Lowell Portfolio I Limited

Financial Ombudsman decision DRN-5910809 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Data and privacy

In the Ombudsman’s words

Mr H was also unhappy they had recorded his date of birth wrong with the Credit Reference Agencies (CRAs).Credit file reporting

Mr H is also unhappy Lowell took too long to provide a SAR and then didn’t provide everything he thinks they should.Data and privacy

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5910809.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.