NewDay Ltd

Financial Ombudsman decision DRN-5908337 Not upheld

Not upheldoutcome, as published by the Ombudsman

£505redress stated in the decision

Fri Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Irresponsible lending

In the Ombudsman’s words

Mr L complains that NewDay Ltd trading as Marbles closed his account unfairly.Account closed or refused

In April 2025 Mr L raised an irresponsible lending complaint, as he believed that when he opened the account in 2021 NewDay hadn’t carried out reasonable checks.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5908337.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.