HSBC UK Bank Plc
Financial Ombudsman decision DRN-5907140 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Miss A complains about HSBC UK Bank Plc’s (“HSBC”) actions upon her notifying them there had been an unauthorised payment on her account.Unauthorised transaction
Miss A has made it clear that she is dissatisfied that, despite numerous attempts, HSBC failed to log her complaint when asked to do so.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5907140.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.