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Starling Bank Limited
Financial Ombudsman decision DRN-5904121 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss L is unhappy her bank, Starling Bank Limited, didn’t agree to raise a chargeback on a disputed purchase.Card dispute or chargeback
Starling hasn’t directly responded to Miss L’s comments about the CCRs, so I think it could have done more to explain why these didn’t change its decision not to raise the chargeback.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5904121.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.