OneSavings Bank Plc
Financial Ombudsman decision DRN-5901771 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr S complains that OneSavings Bank Plc trading as Kent Reliance overcharged interest on his mortgage following the Bank of England rate change in February 2025.Interest and rates
due to an ongoing technical issue that Kent Reliance have.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5901771.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.