NewDay Ltd

Financial Ombudsman decision DRN-5901577 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Thu Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Ms G complains that NewDay Ltd has blocked the use of her credit facility on two separate occasionsCard dispute or chargeback

NewDay noticed that it hadn’t sent Ms G a copy of the chats she had with agents in July 2024 and January 2025, as it said it would, and so it offered her £30 to apologise for this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5901577.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.