Madison CF UK Limited

Financial Ombudsman decision DRN-5900898 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Madison called Mr I more than 150 times to chase payments.Treatment in financial difficulty

Mr I said he didn’t accept the outcome, and he didn’t think £200 fairly reflected the level of contact he received.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5900898.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.