Nationwide Building Society

Financial Ombudsman decision DRN-5900411 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

She said that she hadn’t made a transaction which had debited her account on 24 January.Unauthorised transaction

She said the adviser spoke to her in a condescending manner as if her concerns were exaggerated.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5900411.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.