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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-5899318 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

NatWest’s compensation award was fair... I've found that NatWest didn’t act unfairly or unreasonably when carrying out fraud checks.Funds blocked or frozen

Mrs R was given some misinformation about why payments were repeatedly being held for checking.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5899318.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.