MONZO BANK LIMITED
Financial Ombudsman decision DRN-5899135 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access
In the Ombudsman’s words
Mr G complains Monzo Bank Limited took too long to close his account.Account closed or refused
Monzo responded to Mr G and asked him to provide a selfie holding his ID as part of their security process.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5899135.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.