Barclays Bank UK PLC

Financial Ombudsman decision DRN-5895966 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Barclaycard issued a notice of default on the basis that Mrs B’s credit card was in arrears. It then defaulted the agreement at the end of October 2024Account closed or refused

reported a default on her credit fileCredit file reporting

Mrs B said she’d been open with Barclaycard about her personal circumstances and didn’t think it had offered compassionate or tailored support to assist her, during what it knew was an incredibly difficult time.Support for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5895966.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.