NewDay Ltd

Financial Ombudsman decision DRN-5895086 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss L raised a chargeback as she was concerned about the inconvenience she’d had and missed transfers.Card dispute or chargeback

Miss L has complained NewDay Ltd, trading as John Lewis Credit Card, didn’t deal with her different disputes properly either in terms of ensuring she was refunded or compensated, or in how they communicated with her.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5895086.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.