MONZO BANK LIMITED
Financial Ombudsman decision DRN-5894827 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
Ms W complains Monzo Bank Ltd (“Monzo”) refuses to refund her for an unauthorised transaction on her account.Unauthorised transaction
Ms W was also unhappy with the service provided and the fact that she could never get through to Monzo on the phone.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5894827.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.