Clydesdale Bank Plc
Financial Ombudsman decision DRN-5894200 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Nov 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Miss B complains that Clydesdale Bank Plc trading as Virgin Money (Virgin) lent to her irresponsibly.Irresponsible lending
I can’t see from any of the evidence available that Miss B made Virgin aware that she was vulnerable for any of these reasons at the time of the lending or that they ought to have known for some other reason.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5894200.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.