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Stellantis Financial Services UK Limited
Financial Ombudsman decision DRN-5892567 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£180redress stated in the decision
Mon Nov 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
excess mileage charges that weren’t dueCharges and fees
delays before Stellantis provided their view on Mr A’s case. It took them nine months to provide an initial opinionComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5892567.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.