MONZO BANK LIMITED
Financial Ombudsman decision DRN-5892186 Not upheld
Not upheldoutcome, as published by the Ombudsman
£95redress stated in the decision
Mon Feb 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
Mr B complains that Monzo Bank Ltd allowed disputed transactions to debit his accountUnauthorised transaction
adverse information was recorded on his credit file by MonzoCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5892186.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.