HSBC UK Bank Plc
Financial Ombudsman decision DRN-5892177 Upheld
Upheldoutcome, as published by the Ombudsman
£850redress stated in the decision
Mon Nov 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
HSBC blocked L’s accountFunds blocked or frozen
HSBC accepted it had made mistakes when it didn’t unblock L’s USD account. And accepted it had given Mr W misleading information about when the blocks were going to be removed.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5892177.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.