Santander UK Plc
Financial Ombudsman decision DRN-5889032 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Miss R complains Santander UK Plc (Santander) unfairly declined a claim for a disputed transaction for faulty bathroom parts.Card dispute or chargeback
Whilst Santander believed it had reached the right claim outcome it did recognise there were some service issues and so it offered Miss R £100 compensation which she declined.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5889032.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.