Clydesdale Bank Plc
Financial Ombudsman decision DRN-5888191 Upheld
Upheldoutcome, as published by the Ombudsman
£3,700redress stated in the decision
Tue Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs G complains that Clydesdale Bank Plc trading as Virgin Money (Virgin Money) irresponsibly lent to her, when she was provided with an increase to her credit limit on a credit card.Irresponsible lending
Rules cited
Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5888191.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.