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BMW Financial Services(GB) Limited

Financial Ombudsman decision DRN-5887824 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr R offered to pay £50 per month – but Alphera didn’t agree to enter a payment arrangement.Treatment in financial difficulty

Mr R complains about charges applied by BMW FINANCIAL SERVICES (GB) LIMITED trading as ALPHERA Financial Services (Alphera) after he voluntarily terminated a hire purchase agreement.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5887824.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.