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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-5887809 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

As far as I can see Miss B first spoke to NatWest on 26 April 2023. She explained that she was supporting the mortgage on her own and that she would struggle to afford the increased payments when the mortgage reverted to the SVR.Treatment in financial difficulty

did not treat her fairly when she looked to take out anew interest rate productMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5887809.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.