MONZO BANK LIMITED
Financial Ombudsman decision DRN-5886020 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Monzo closed Miss B’s account and loaded an adverse fraud marker against her name on the Cifas database.Account closed or refused
Miss B disclosed to our service that she was young and vulnerable at the time the activity occurred on her account.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5886020.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.