National Westminster Bank Plc

Financial Ombudsman decision DRN-5885237 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

unreasonably blocked an outgoing payment and restricted his accountFunds blocked or frozen

I think NatWest could have handled the final call on 8 July 2025 more sympathetically and explained things in more detail for Mr T.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5885237.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.