Nationwide Building Society

Financial Ombudsman decision DRN-5883952 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr P complains that Nationwide Building Society requested further funds to redeem his mortgage after the proceeds of sale had been divided between him and his ex-wife.Mortgage administration

I think Nationwide could have been clearer during the call on 1 April 2025 and I am satisfied that £50 is fair to recognise the inconvenience caused in respect of this issue.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5883952.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.