Barclays Bank UK PLC

Financial Ombudsman decision DRN-5882791 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,640redress stated in the decision

Mon Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr E says that he only authorised the first payment, and that the second was taken without his authorisation.Unauthorised transaction

Barclays also said that it had given Mr E the wrong information when he called on 11 June 2025, and that it had credited £100 to S’s account to apologise for that misinformation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5882791.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.